Business IT Support

Agencies have faced major data leaks in recent years. Breaches at the Department of Home Affairs and state health departments exposed sensitive information like Medicare numbers and immigration records. These incidents were often caused by internal mistakes, weak access controls, or targeted cyberattacks, putting public trust and national security at risk. Data Leak Protection (DLP)…

No business operates without technology today. From emails to cloud platforms and data security, IT sits at the heart of daily operations. But managing it requires time, resources, and specialised expertise. This is where a service provider plays a crucial role. Rather than building an internal IT team, businesses gain reliable, professional support through a…

What is MFA? Multi-factor authentication (MFA) is a security measure that requires users to verify their identity through multiple methods before gaining access to systems, applications, or data. Unlike traditional single-password protection, MFA creates multiple verification layers, making unauthorised access significantly more difficult. Think of MFA as a combination lock that needs three different keys…

What is ITSM (IT service management)? IT Service Management (ITSM) is a strategic approach to designing, delivering, managing, and improving the way organisations use information technology. Unlike traditional IT support that simply fixes technical issues, ITSM focuses on delivering value through technology services that align with business objectives. ITSM Frameworks and Methodologies 1. ITSM: The…

For Australian businesses, implementing a structured IT support model with clearly defined levels is crucial for efficiency and productivity. This guide explores the roles, responsibilities, and best practices associated with each support tier, from self-service resources to expert-level and external assistance, equipping companies with the knowledge to establish a robust IT support infrastructure. What are…

What is Traditional PBX & Microsoft Teams? Traditional phone systems, known as Private Branch Exchange (PBX), have been the backbone of business communications for decades. These on-premises systems handled voice calls within an organisation and connected to the public switched telephone network (PSTN) for external calls. However, with the rapid evolution of technology, traditional PBX…

At FOIT Group, we understand the paramount importance of cybersecurity in today’s digital landscape. With cyber threats becoming increasingly sophisticated, it’s vital for businesses to adopt robust security measures to safeguard their sensitive data and operations. One such crucial framework that we highly recommend is the Essential Eight, a set of strategies designed to enhance…

In today’s fast-paced business world, effective communication is the cornerstone of success. With businesses becoming increasingly global and teams spread across various locations, it’s crucial to adopt tools and technologies that enhance collaboration and streamline communication processes. One such tool that has gained immense popularity is team calling, and in this blog post, we will…