Microsoft Teams Calling

Introducing the ultimate commtech experience - Microsoft Teams Calling! It's the familiar solution you're already using, now elevated to a whole new level. Seamlessly integrating feature-rich digital collaboration with the power of cloud voice calling through your business phone line, Microsoft Teams Calling revolutionises the way you communicate.

What is Teams Calling?

Teams Calling enables users to place and receive calls from within the Microsoft Teams application, whether it’s on their desktop, laptop, or mobile device.

This functionality allows for seamless communication, integrating voice calls, video calls, messaging, and collaboration all in one place.

Is Microsoft Teams Calling the right solution for you?

Top

Do you need a phone system that accommodates staff travelling between the office and off-site locations?

With Microsoft Teams Calling, your team members can stay connected no matter where they are. Whether they’re at the office or on the go, they can easily make and receive calls using the Teams app on their laptops or mobile devices. Say goodbye to missed calls and hello to seamless communication.

Are call queuing and call recording essential to ensure compliance and optimise the customer experience?

Microsoft Teams Calling offers advanced call queuing features, ensuring your customers never wait in vain. Additionally, call recording capabilities help you meet compliance requirements and provide valuable insights to enhance your customer service.

Do you need CRM integration to increase productivity and keep everyone in the loop?

Teams Calling seamlessly integrates with your CRM system, empowering your team with easy access to customer information during calls. Stay organised, improve response times, and deliver exceptional customer experiences effortlessly.

Streamline your business communications with a unified platform.

Say hello to a single, all-encompassing communications solution for your business – Microsoft Teams Calling. Enjoy the convenience of one company phone number that seamlessly transitions between office devices and digital apps.

With our unique MS Teams Calling solution, your team gains unparalleled flexibility, whether they are in the office or on the move. Experience the power of a unified communication platform with Microsoft Teams Calling. Simplify your communication, enhance customer interactions, and empower your team to achieve more. Take the first step towards seamless collaboration and discover the countless possibilities of our advanced MS Teams Calling solution.

Transitioning To A Teams Calling Solution Couldn’t Be Easier

Our dedicated team of specialists will be there to assist you every step of the way, ensuring a seamless migration process. We’ll handle all the porting and DID hosting requirements, leaving you with a smooth and hassle-free experience.

Rest assured, your communication upgrade is in expert hands.

Scope

Our team will conduct a thorough assessment of your end users and their unique communication needs. We will carefully analyse the necessary licences, and identify any specific features or integrations you wish to include.

Customisation

Next, we will design a tailored solution for your incoming call flows. This will encompass essential elements like auto-attendant, call queues, and hunt groups. Our team will craft a solution that perfectly aligns with your requirements, selecting licences that offer optimal value for your business.

Configuration

Leave the heavy lifting to us! We'll seamlessly transfer your existing numbers, set up any new Direct Inward Dialling (DID) numbers you may need, and configure your Teams calling solution to ensure it's fully operational and ready for immediate use.

Go Live

It's time to launch! With a well-structured rollout plan, we will seamlessly transition from your existing system to Teams Calling, ensuring uninterrupted service to maintain your uptime


Integrate Your CRM With Teams

Enhance Customer Experience with Seamless Integration!

Delivering an exceptional customer experience hinges on having up-to-date customer data. However, when your systems fail to communicate, your team ends up wasting precious time on double data entry and navigating between applications, diverting their focus from the customer.

With FOIT Groups Teams Calling as a Service, you now have the option to seamlessly integrate your Teams Calling with your CRM or ERP system. This powerful integration empowers your team to concentrate solely on elevating the customer experience, as data flows effortlessly between applications. Say farewell to tedious manual tasks and embrace a more streamlined and customer-centric approach with FOIT Groups Teams Calling as a Service!

Contact Us

Caller Identification Made Easy

Quickly recognise incoming callers and effortlessly route calls with a glance.

Rapid Dial-Out

Speed up outbound calls by easily searching for customers by name or company.

Seamlessly Log Call Activities

Automatically update customer records with call details for real-time, up-to-date customer data.

One IT partner.
Unlimited possibilities.

Frequently Asked Questions

Top

What is Microsoft Teams Calling?

Microsoft Teams Calling is a comprehensive communication solution that combines digital collaboration features with cloud-based voice calling. It allows you to make and receive calls directly from your business phone line within the Microsoft Teams app, creating a unified and seamless communication experience.

How does Microsoft Teams Calling work?

Microsoft Teams Calling integrates with your existing business phone system, enabling you to route calls through the Teams app. Once set up, you can make voice calls, host video conferences, and collaborate on documents, all within the same platform.

What calling features does Microsoft Teams Calling offer?

Teams Calling offers a wide range of features, including HD audio and video calls, screen sharing, call recording, voicemail support, call routing, and management options, among others. You can enjoy one-to-one calls or conduct group conference calls effortlessly.

Can I use my existing business phone number with Microsoft Teams Calling?

Yes, you can easily connect your existing business phone number to Microsoft Teams Calling. This ensures that you can make and receive calls using your familiar business number, keeping your communication professional and consistent.

Is Microsoft Teams Calling suitable for remote teams?

Absolutely! Microsoft Teams Calling is designed to support remote teams and individuals. With mobile app integration, you can stay connected and collaborate on the go, regardless of your location.

How does Microsoft Teams Calling improve collaboration?

By combining collaboration tools with voice calling, Teams Calling enables seamless teamwork. You can share screens, co-author documents, and brainstorm ideas during calls, fostering enhanced collaboration among team members.

Does Microsoft Teams Calling offer security and reliability?

Yes, Microsoft prioritises security and reliability. Teams Calling benefits from Microsoft’s robust infrastructure and security measures, ensuring your communication and data remain safe and protected.

Can I scale Microsoft Teams Calling for my growing business?

Certainly! Microsoft Teams Calling is scalable, allowing you to add or remove users as your business expands. Whether you’re a small startup or a large enterprise, the solution can adapt to match your organisation’s needs.

Is Microsoft Teams Calling cost-effective?

Yes, Microsoft Teams Calling offers cost savings by consolidating communication tools into one platform. It reduces the need for separate phone systems and messaging services, resulting in cost-efficient communication.

How can I get started with Microsoft Teams Calling?

To get started with Microsoft Teams Calling, you’ll need a Microsoft 365 subscription that includes Teams. Additionally, you’ll need to configure your business phone system to integrate with Teams. Contact our support team or refer to our setup guides to begin your journey with Teams Calling.

Want to start using Microsoft Teams Calling?