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Microsoft has officially confirmed that Windows 10 support will end on October 14, 2025. This means after that date, the operating system will no longer receive security updates, bug fixes, or technical support. Continuing to use Windows 10 after its end of support poses serious risks. Without regular security updates, computers become more vulnerable to…

What is a cyber attack? A cyber attack is a planned attempt to breach, damage or control a digital system, network or device. It’s often used to steal sensitive data, shut down operations or plant malicious software. These attacks can strike any target, from local businesses to major government systems. As technology expands, so do…

Data leaks cost companies millions each year. One wrong email, weak password, or misplaced file can expose thousands of records. Data Leak Protection (DLP) is the safeguard that prevents this. It monitors and blocks sensitive information before it slips out of your system. What is a data leak? A data leak happens when sensitive data…

No business operates without technology today. From emails to cloud platforms and data security, IT sits at the heart of daily operations. But managing it requires time, resources, and specialised expertise. This is where a service provider plays a crucial role. Rather than building an internal IT team, businesses gain reliable, professional support through a…

What is MFA? Multi-factor authentication (MFA) is a security measure that requires users to verify their identity through multiple methods before gaining access to systems, applications, or data. Unlike traditional single-password protection, MFA creates multiple verification layers, making unauthorised access significantly more difficult. Think of MFA as a combination lock that needs three different keys…

What is ITSM (IT service management)? IT Service Management (ITSM) is a strategic approach to designing, delivering, managing, and improving the way organisations use information technology. Unlike traditional IT support that simply fixes technical issues, ITSM focuses on delivering value through technology services that align with business objectives. ITSM Frameworks and Methodologies 1. ITSM: The…

What happens every 6 minutes in Australia? Another organisation falls victim to cybercrime. The Australian Signals Directorate reports 87,400 cybercrime incidents in the past year. Australian businesses made 36,700+ calls to the Cyber Security Hotline last year seeking help against digital threats. This relentless digital assault creates urgent demand for cyber security professionals. This guide…

For Australian businesses, implementing a structured IT support model with clearly defined levels is crucial for efficiency and productivity. This guide explores the roles, responsibilities, and best practices associated with each support tier, from self-service resources to expert-level and external assistance, equipping companies with the knowledge to establish a robust IT support infrastructure. What are…

What is Traditional PBX & Microsoft Teams? Traditional phone systems, known as Private Branch Exchange (PBX), have been the backbone of business communications for decades. These on-premises systems handled voice calls within an organisation and connected to the public switched telephone network (PSTN) for external calls. However, with the rapid evolution of technology, traditional PBX…

IT staff augmentation and traditional hiring represent two distinct approaches to building technical teams. Staff augmentation provides flexible, temporary access to specialised talent without long-term commitments, enabling quick adaptation to project demands and reducing overhead costs. Traditional hiring focuses on permanent employees, fostering organisational stability through comprehensive benefits and career advancement opportunities. Staff augmentation provides…