FOIT Group is a managed service provider on a mission to help businesses navigate IT to secure, blueprint, build and support the right IT focus for their business.
With ONE full-stack IT partner who can capably traverse every aspect of IT (from people-first focused IT strategy to attentive daily support) businesses can focus on what they’re best at – leaving the tech to us.
We pride ourselves on Enterprise grade IT solutions – delivered with nimble, attentive small-team service.
We build partnerships – not technology. It’s a people-first focus which recognises that technology should work hard to solve human problems and build a foundation for bespoke business success. Every business is different.
We are consistently in search of outstanding talent for both full-time and part-time positions. If you are an IT professional aiming to advance your career, please explore the available job opportunities listed below.
Current Opportunities:
TopSenior Support Engineer - Level 3
- Take ownership of complex technical challenges in a values-led, high-performing MSP
- Competitive salary depending on experience
- Supportive team culture with real growth, no ego, and strong leadership visibility
- Join a future-focused MSP delivering cloud, cybersecurity, and infrastructure excellence
Step In. Stand Up. Own It.
We’re looking for a full-time Level 3 Support Engineer to join our Sydney CBD office. This senior-level position is ideal for someone with proven technical depth who’s also comfortable guiding others and engaging directly with clients.
You’ll act as the primary escalation point for infrastructure, networking and systems issues, while also leading client-facing projects and mentoring junior staff. The environment is fast-paced and varied, offering exposure to a range of enterprise technologies and vendor platforms.
Responsibilities include:
- Providing Level 3 support across cloud, infrastructure and systems
- Owning escalation tickets from the service desk (networking, security, systems)
- Leading cloud and on-prem projects including Azure and Microsoft 365 deployments
- Scoping solutions and providing pre-sales support with vendors
- Supporting junior engineers with day-to-day mentoring and technical guidance
- Managing and improving internal and client-side infrastructure environments
- Championing vendor platforms (e.g. Microsoft, N-able, SentinelOne, PRTG)
- Maintaining technical documentation and improving SOPs
- Conducting cybersecurity benchmarking (Essential Eight, NIST, Microsoft Secure Score)
- Supporting virtualised environments (Hyper-V, VMware, Windows Server)
- Writing scripts (PowerShell and/or Python) to automate and streamline operations
- Troubleshooting across web infrastructure (Windows, Linux, ColdFusion, PHP, IIS, NGINX)
Your Toolkit: Technical, Tactical, Team Player
You’re a self-directed engineer with a strong technical foundation and a focus on doing the job right. You’re also a collaborator — someone who supports their team, communicates well, and enjoys being part of a growth-minded, quality-focused environment.
To qualify, you’ll need:
- A TAFE or university degree in a relevant field
- 3+ Microsoft certifications
- 3+ years experience in a technical MSP or IT services role
- Must be an Australian Citizen or Permanent Resident, with a valid Australian driver’s license
You’ll also bring:
- Advanced troubleshooting skills across Microsoft 365, Azure, Windows 10/11
- Experience with cloud and hybrid deployments (IaaS, PaaS, Office, Intune, Exchange Online, SharePoint)
- Deep understanding of network and security tools (firewalls, VPNs, switching, PRTG, SentinelOne)
- Confidence in virtualisation (Hyper-V, VMware) and scripting (PowerShell or Python)
- Exposure to development-side infrastructure support (PHP, ColdFusion, IIS, NGINX, Linux)
- Familiarity with pre-sales architecture and project delivery
- Excellent client-facing skills and the ability to communicate clearly with technical and non-technical audiences
- A strong commitment to teamwork, quality, and continuous improvement
Why People Join and Why They Stay
This role offers a competitive salary with flexibility for the right candidate.
You’ll also receive:
- Employer-paid certifications and continuous training
- Exposure to enterprise-grade tech and vendor platforms
- Hands-on mentoring and leadership engagement
- Personalised career development pathways
- Supportive, close-knit team culture without bureaucracy
- Sydney CBD office location, currently undergoing a full renovation
- Regular social events and a collaborative team atmosphere
If you share our passion for technology, strive for improvement and motivated by client success, you will thrive being part of our team – apply today by emailing [email protected] and join FOIT Group.
Support Engineer - Level 2
- Take ownership of technical challenges in a values-led, high-performing MSP
- Competitive salary reflecting your experience
- Supportive team culture with real growth, no ego, and strong leadership visibility
- Join a future-focused MSP delivering cloud, cybersecurity, and infrastructure excellence
Step In. Grow. Level Up.
We’re looking for a full-time Level 2 Support Engineer to join our Sydney CBD office. This position is ideal for someone with solid technical skills who’s eager to build on their expertise, contribute to projects, and provide excellent client-facing support in a fast-paced MSP environment.
You’ll be a crucial part of the service desk, assist with infrastructure and cloud projects, and work closely with senior engineers to deliver high-quality outcomes. The role offers exposure to a variety of enterprise technologies and vendor platforms while giving you the chance to grow toward more senior responsibilities.
Responsibilities include:
- Providing Level 2 support across cloud, infrastructure, and systems
- Handling escalation tickets from the service desk (networking, security, systems)
- Assisting with cloud and on-prem projects including Microsoft 365 and Azure deployments
- Supporting Microsoft 365 implementations (Intune, SharePoint, Exchange Online, migrations)
- Contributing to cybersecurity initiatives (EDR/MDR/XDR, Essential Eight, Microsoft Secure Score)
- Supporting server and network infrastructure (virtual servers, firewalls, routers, switches)
- Maintaining internal and client-side environments, including security patching
- Writing and maintaining scripts (PowerShell and/or Python) to streamline routine tasks
- Documenting incidents, project work, and technical processes for collaboration and knowledge sharing
Your Toolkit: Skilled, Supportive, Growth-Minded
You’re a capable engineer with a solid technical foundation and a desire to keep developing. You’re also a team player who communicates clearly, supports colleagues, and takes pride in delivering reliable solutions for clients.
To qualify, you’ll need:
- A TAFE or university degree in a relevant field
- 1–2 Microsoft certifications (with a willingness to gain more — we’ll support you)
- 2+ years’ experience in a technical MSP or IT services role
You’ll also bring:
- Troubleshooting skills across Microsoft 365, Azure, Windows 10/11
- Experience with cloud and hybrid deployments (Office, Intune, Exchange Online, SharePoint)
- Familiarity with networking and security tools (firewalls, VPNs, switching, PRTG, SentinelOne)
- Knowledge of virtualisation (Hyper-V, VMware) and scripting (PowerShell or Python)
- Excellent communication skills with both technical and non-technical users
- A strong commitment to teamwork, quality, and continuous improvement
- Must be an Australian Citizen or Permanent Resident, with a valid Australian driver’s license
Why People Join and Why They Stay
This role offers a competitive salary with flexibility for the right candidate.
You’ll also receive:
- Employer-paid certifications and continuous training
- Exposure to enterprise-grade tech and vendor platforms
- Hands-on mentoring from senior engineers and leadership engagement
- Personalised career development pathways, including progression to Level 3
- Supportive, close-knit team culture without bureaucracy
- Sydney CBD office location, currently undergoing a full renovation
- Regular social events and a collaborative team atmosphere
If you share our passion for technology, are motivated by client success, and thrive in a values-led environment, you’ll love being part of our team.
If you share our passion for technology, strive for improvement and motivated by client success, you will thrive being part of our team – apply today by emailing [email protected] and join FOIT Group.
Service Delivery Coordinator
- Are you a natural problem-solver who loves fitting all the pieces together to see the bigger picture?
- Do you thrive on keeping operations smooth, efficient and ahead of schedule?
- Ready to delight clients by matching the best resources to the right jobs?
With a strong focus on delivering exceptions service to our clients, we’re looking for a highly motivated and experienced Service Delivery Coordinator to join our growing, people-focused team.
The Role
As our Service Delivery Coordinator, you’ll play a vital role in ensuring our service operations run seamlessly and clients receive outstanding support every time. You’ll be the driving force behind organising workflows, coordinating team efforts, and upholding our high standards for communication, documentation, and service excellence. With a sharp eye for detail and a proactive mindset, you’ll follow established processes, manage schedules with precision, and ensure every client touchpoint reflects FOIT’s commitment to quality.
What You’ll Be Doing
- Triage and manage incoming service tickets, ensuring timely prioritisation and escalation
- Monitor incident and problem trends to identify recurring issues and drive preventative actions
- Coordinate daily workload for 5+ engineers, balancing priorities and skillsets
- Liaise with internal teams, clients, and vendors to maintain smooth service delivery
- Ensure accuracy and compliance of time entries and timesheets across the team in preparation for billing
- Provide administrative support across operational functions
- Assist with procurement – ordering, tracking and delivering hardware, software, and services
- Champion team culture by organising internal events and team-building initiatives
What You Bring
- 2+ years of experience in a similar IT service environment or coordination role
- Excellent organisational and time management skills, with the ability to juggle multiple priorities
- Meticulous attention to detail and a commitment to accuracy in data handling and documentation
- Hands on experience with ticketing or service management systems
- Proactive, positive attitude and the ability to work collaboratively within a fast-paced team
- Clear and confident communication skills for engaging with clients, vendors, and internal stakeholders
- Must be an Australian Citizen or Permanent Resident, with a valid Australian driver’s license
What We Offer
- Competitive salary package that reflects your experience and value
- FOIT-funded certifications and training to support your ongoing development
- Prime Sydney CBD location, just minutes from major public transport
- Collaborative, friendly, and energetic team environment
- Thriving team culture, with regular social events and activities
This is an exciting opportunity for a meticulous, solutions-driven individual to bring their coordination skills to a dynamic and forward-thinking IT business. Success in this role requires adaptability, initiative, and a passion for service excellence. At FOIT, you’ll be empowered to grow professionally, develop your expertise, and thrive in a fast-paced, ever-evolving industry.
If you share our passion for technology, strive for improvement and motivated by client success, you will thrive being part of our team – apply today by emailing [email protected] and join FOIT Group.
