We provide a wide range of flexible, robust and responsive I.T support services designed to streamline your business I.T operations. Improve business performance and continuity with our suite of innovative systems that are tailored to your organisation, ensuring the delivery of a premium one stop outsourced solution. By creating a efficient and hassle free I.T environment, our support services enables your organisation to focus in its core business.
Friendly, Qualified and Experienced team members
All of our technicians have been carefully selected as we believe our team is your team
Increase Productivity
With remote and onsite support technicians, our solution increases productivity by reducing downtime, optimising system workflows and achieving rapid response times
Guaranteed Response Times
Our services are backed by a Service Level Agreements(SLA) meaning response, planning and resolution of support tickets have time frames in which work must be carried out
Improved Business Continuity
Our services go the extra distance to ensure your systems are always up and running. By adopting a proactive support and monitoring approach, businesses are able to receive a significant reduction in downtime
Fixed I.T Management & Support Costs
Our managed services are tailored to your business, resulting in a support package that aligns with your business requirements
24/7 Proactive Monitoring & Support
Our always on monitoring and service desk ensures issues are detected in real time and can be rectified in the shortest possible time frame
Managed I.T Support Services
Leverage the skills and expertise of our support team with in your organisation to gain access to an effective, efficient and responsive solution to your I.T support requirements. Our flexible I.T support services are tailored to your businesses operations ensuring a cost effective solution whilst providing access to a first class service desk. Benefits and features of our managed I.T Support services:
Reporting, Asset management and Compliance
Information via snapshots and trending analysis is essential for the effective short & long term management of I.T. Our transparent and single pane of glass reporting solutions assist in the decision making process allowing for the ability to design, implement and maintain systems. Being fully customisable, reports can be generated on demand or on a schedule showing all aspects related to your IT infrastructure no matter the size, geographical location nor complexity. We can even provide real time reports and dashboards tailed to your business operations that can be used as a form measurement for compliance or productivity purposes.
24/7 Proactive Monitoring and Management Suite
Adopting a proactive approach to system maintenance and support rather than a reactive one is a proven method in sustaining business continuity and reducing overall I.T support costs. Our monitoring and management solution is suite of innovative products that monitor your systems, perform routine maintenance and identify problems before they impact your business. Features of our proactive monitoring and management solutions include:
Managed Backup, Recovery and Replication
Disaster Recovery is extremely important in any organisation to ensure business continuity . This requires an in depth but flexible recovery plan, with comprehensive backup, restore and replication procedures. Our solution monitors and manages these tasks and ensures that in the case of failure, minimal impact to your business is experienced. No matter the size of the environment, disaster recovery is an integral part of all systems as it often overlooked and not properly addressed. We address this issue with our managed disaster recovery solutions that are SLA backed, 24/7 monitored and reported on ensuring your business can continue to operate in the event of disaster.
